Terms of service

Customer Care

Have a Question? We're Here to Help!

For general inquiries, please reach out to us via email at estauraliving@gmail.com or message us on Instagram at @estauraliving

For Special Requests & Orders:

For any special requests or custom orders, please contact us via WhatsApp or call us at +91 8429535092 or +91 7042254095. We're happy to assist you!

Terms & Conditions

Please read these Terms and Conditions carefully. By subscribing to or using any of our services, you agree that you have read, understood, and are bound by the Terms and Conditions, regardless of how you access or use the services. If you do not agree to these Terms, you must not use our services.

In these Terms, the terms "you" or "User" refer to the individual accessing our website, its contents, and using the services offered through the site. "Service Providers" refers to third-party service providers, and "we," "us," or "our" refers to House of Ceramics, its affiliates, and partners.

User Accounts, Password, and Security

Upon completing the registration process, you will receive an account and password. You are responsible for maintaining the confidentiality of your account details and password. You are fully responsible for all activities conducted under your account, including any unauthorized use.

Privacy Policy

By using our services, you consent to the terms of our Privacy Policy. Please ensure you have read and fully understood the Privacy Policy, as your use of the website constitutes acceptance of its terms.

Pricing

All prices are listed in Indian Rupees. The prices for products are outlined on our website and are subject to change at our discretion. Prices and availability of products and services may be updated from time to time.

Coupons

  • Our coupons are applicable to both Indian and international customers, but they are not valid on sale items (www.estauraliving.com/sale)..

  • When applying a coupon, ensure your cart does not include any products from the sale category.

  • For further queries, feel free to contact us – we're happy to assist!

Shipping

  • India: Free shipping for orders above Rs. 1000. Flat Rs. 50 for all Domestic orders below Rs. 1000.

  • International: Shipping charges contact our support team.

General Terms for Offers and Promotions

  • Only one coupon, gift certificate, or credit note may be used per order unless otherwise stated.

  • We regularly offer various schemes, contests, and promotions. The terms and conditions for each will be available separately on our website.

  • House of Ceramics reserves the right to modify or withdraw any promotion or scheme at its discretion.

Wholesale Inquiries

Big Savings on Bulk Orders

If you are a business or enterprise looking to place a bulk order, we would be delighted to assist you. We offer exclusive discounts, a dedicated account manager, and other benefits that we believe will enhance your experience. Our products are perfect for a variety of business needs.

For wholesale inquiries, please contact us via WhatsApp or call at +91 8429535092 or +91 7042254095.

Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards, Paytm, G-Pay, UPI

  • Net Banking/NEFT/IMPS

  • PayPal